A project started by Made4u to revamp the current Customer App with proper User Experience and solve the current issues and problems faced by our customers.
Project Goals/Objectives
To identify the channels / touchpoints of customer
To have a total view on customer engagement
To easily discover customer experience gaps
Design team
Understanding Pain Points
Our customer service collect feedback from our customer to understand more about the real problems and pain points faced by our customers
User flow
Below shows the current customer journey of our business. Most all of the things are handled manually through our sales agents by WhatsApp
Information Architecture
User Research
One of the research methods that were used in this process are User Interviews. A group of users were selected and were interviewed to tell us their pain points and suggestions for improvements.
Wireframes
Hi-Fi Designs
Key Learnings
A project started by Made4u to revamp the current Customer App with proper User Experience and solve the current issues and problems faced by our customers.
Project Goals/Objectives
To identify the channels / touchpoints of customer
To have a total view on customer engagement
To easily discover customer experience gaps
Design team
Understanding Pain Points
Our customer service collect feedback from our customer to understand more about the real problems and pain points faced by our customers
User flow
Below shows the current customer journey of our business. Most all of the things are handled manually through our sales agents by WhatsApp
Information Architecture
User Research
One of the research methods that were used in this process are User Interviews. A group of users were selected and were interviewed to tell us their pain points and suggestions for improvements.
Wireframes
Hi-Fi Designs
Key Learnings
A project started by Made4u to revamp the current Customer App with proper User Experience and solve the current issues and problems faced by our customers.
Project Goals/Objectives
To identify the channels / touchpoints of customer
To have a total view on customer engagement
To easily discover customer experience gaps
Design team
Understanding Pain Points
Our customer service collect feedback from our customer to understand more about the real problems and pain points faced by our customers
User flow
Below shows the current customer journey of our business. Most all of the things are handled manually through our sales agents by WhatsApp
Information Architecture
User Research
One of the research methods that were used in this process are User Interviews. A group of users were selected and were interviewed to tell us their pain points and suggestions for improvements.
Wireframes
Hi-Fi Designs
Key Learnings
Homico aka Made4u
Jan 2022
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